Shipping policy

Last Updated: 2/24/2026

At FovoLighting, we provide reliable delivery across the United States with clear and transparent terms.

1. Shipping Coverage

We currently ship to:

  • The 48 contiguous United States

We do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • APO/FPO addresses
  • P.O. Boxes

If you are unsure whether we can ship to your location, please contact us before placing an order.

2. Free Shipping & No Sales Tax

We offer free standard shipping on all orders within the contiguous United States.

We do not charge sales tax on orders at checkout.

The price shown on the product page is the price you pay.

3. Order Processing Time

Standard orders are processed within 2–5 business days after payment confirmation.

Orders are not processed on weekends or U.S. federal holidays.

Once shipped, you will receive a confirmation email with tracking information.

Custom-made, made-to-order, or specially configured lighting fixtures require additional production and preparation time. The estimated delivery time for these items is generally 3–4 weeks after the order details and customization requirements have been confirmed with the customer.

If a different timeline applies, it will be stated on the product page or communicated to the customer by email before production begins.

4. Estimated Delivery Time

  • Standard items: 7–15 business days after shipment
  • Custom-made, made-to-order, or specially configured items: Approximately 3–4 weeks after the order details and customization requirements have been confirmed
  • Oversized or heavy fixtures: May require additional transit time
  • Delivery times are estimates and may vary due to production requirements, carrier conditions, weather, destination, or seasonal volume.

5. Tracking

Once your order ships:

  • A tracking number will be sent via email
  • Tracking updates may take 24–48 hours to appear
  • If tracking information is not received within the expected timeframe, please contact info@fovolighting.com.

6. Shipping Damage or Issues

If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging
  • Email: info@fovolighting.com
  • We will review the case and provide an appropriate resolution.

If a package is marked as delivered but has not been received, please contact us within 5 days so we can assist.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

8. Contact Information

FovoLighting
Email: info@fovolighting.com
Phone: +1 213 798 0866
Website: www.fovolighting.com