Frequently Asked Questions

1. Will I be charged sales tax?

No. We currently do not charge sales tax on orders placed on fovolighting.com.

The price shown on the product page is the final price you pay.

2. Can I cancel my order?

Orders may be canceled within 24 hours of purchase.

After this period, cancellation may not be possible if the order has already been processed or shipped.

Please contact us as soon as possible at info@fovolighting.com

3. Do you offer free shipping?

Yes. We provide free standard shipping within the 48 contiguous United States.

4. How long does delivery take?

Orders are processed within 2–5 business days.

Estimated delivery time is typically 7–15 business days after shipment.
Delivery times may vary depending on carrier conditions and seasonal demand.

5. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.

If you do not receive tracking information within the expected timeframe, please contact us.

6. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.

Please review our Refund Policy page for full details before requesting a return.

7. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery.

Email info@fovolighting.com and include:

• Your order number

• Clear photos of the product

• Photos of the packaging

We will review and provide an appropriate resolution.

8. Do your lights require hardwiring?

Most ceiling lights and wall fixtures require professional hardwired installation.

We recommend consulting a licensed electrician for installation.

9. Do you offer custom lighting?

Certain products may have size or finish variations available.
Please contact us with specific customization requests before placing an order.

10. How can I contact customer service?

Email: info@fovolighting.com
We aim to respond within 1–2 business days.